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USPS and UPS Shipping Info for Pumps, Filters and Supplies
Freight Shipping Info for Aquariums
The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 2PM PST / 6PM PST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Aquadream reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot deliver parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Aquadream is not liable for damage claims that are denied due to customer negligence.
This plastic mist maker and fogger is perfect for almost any home application. You can put it in your rockery, water tank, vase, and birdbath. In addition, it helps to filter the bad smell with its electro and ultrasonic technology.
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United StatesI ordered the one without LED's but they sent the one with LED's. Not really a problem. It works fine but I have concerns about its longevity. My prior purchase only lasted a few months. However the price is right and it is exactly what I needed for my (no longer available) Fogbox
We're happy to hear your product is working well for you! We're sorry about the mixup with your fogger having LEDs, and we would be willing to send you the non-LED version if you would like! As for longevity, these foggers shouldn't have a problem lasting you a long time. And in the event that yours does fail, they all come with a 1-year warranty. Just reach out to us if your product fails within that timespan and we will be happy to help.
United StatesThe mister works perfectly and the customer service was excellent.
We appreciated your praises for our product quality and services. Thanks
United StatesIt's not the best but it works
United StatesI tried it out. It didn’t work as I thought it would. Something is still missing. The box stated there was also a key tool. I will order another one in hopes everything is in the box as advertised and my chameleon can enjoy it as intended.
United StatesWorks as described! Had ordered some of these from other companies but they all died after a year. So far this one is holding up well. Would recommend.
Aqua Dream USA
1222 6th Avenue North
Kent, WA, 98032
(360) 223-4997
sales@aquadreamusa.com
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