Refund policy

After-Sales Return Policy for Fish Tank Products:

You can contact us directly via email or phone for any after-sales services. This is the recommended method for all of our customers because it allows us to resolve the issue more quickly. If there are any issues with the quality of our tanks or our service, you will receive a full refund or free replacement after the product has been returned and inspected for defects within 60 days. If the issue is not directly related to our service or if we are not at fault, the tank can be replaced or refunded after all freight shipping fees are paid.

Aquadream Guarantees:

A two-year limited liability warranty is included with our fish tanks. However, this does not include any labor and manual services or charges. If there is a quality defect during normal use, you can get a replacement or full refund within the 60-day return period. In addition, you are also eligible to be sent free replacement parts within 2 years of the delivery of your tank. In the event of any leakage or rupture of fish tanks that are caused by collisions, and it cannot be repaired without external force, we will replace them with free finished products. Any additional accessories can be sent within 10 years after the 30-day return period but only at the buyer’s expense.

Product Insurance:

Our tanks are insured through American Farmers and the Kirk Dechert Insurance Agency. This insurance also includes any events or accidents that occur during the transportation of the tank and the use of the tank.

Shipping:

Aquarium shipping and delivery times vary depending on product availability, preparation requirements, destination, and carrier. In-stock aquariums may ship by freight after applicable handling, while larger, customized, or specially sourced products may require additional processing and delivery time. Residential, lift-gate, upstairs, indoor, or other special delivery services may involve additional charges. Please refer to our Shipping Policy or contact Aqua Dream for the expected timeline and delivery options for your specific order.



After-sales Return Policy for Water Pump Products:

Please contact Aqua Dream directly by email or phone for after-sales assistance. Refund, replacement, or repair eligibility depends on the applicable return period, warranty coverage, product condition, and the circumstances of the issue.

AquadreamUSA guarantees:

A one-year limited liability warranty is included with our water pumps (excluding labor and manual service). You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

For broken parts that cannot be repaired or replaced, we will send a new complete product free of charge. Additional accessories can be sent within three years after the 30-day return period at the buyer’s expense.

Product insurance:

American Farmers and Kirk Dechert Insurance Agency provide product insurance, including insurance in the event of an accident during pump transportation and use.

Shipping:

Pumps, filters, and supplies are generally shipped by parcel carriers such as USPS or UPS. Processing and transit times depend on inventory availability, order timing, destination, verification requirements, and the selected shipping service. Please refer to our Shipping Policy for current shipping details.