Refund policy

Aqua Dream USA — Return, Refund & Warranty Policy

**Last Updated: October 07, 2026**

Thank you for shopping with Aqua Dream USA. We are committed to providing high-quality aquariums, water pumps, filtration systems, and related products, along with reliable customer service.

Please review this policy carefully before placing your order. This policy explains our return authorization process, product eligibility requirements, restocking fees, shipping costs, refund procedures, and product-specific warranty coverage.

1. Return Authorization

All returns must be approved by Aqua Dream USA in writing before merchandise is shipped back. Customers must contact our customer service team to request a Return Merchandise Authorization (RMA) and receive the appropriate return instructions.

Unauthorized returns may be refused or returned to the sender at the customer's expense, where permitted by law.

Please do not arrange freight pickup, ship merchandise, or incur return transportation costs until you have received written authorization and instructions from Aqua Dream USA.

2. Return Eligibility and Timeframes

### Standard Products

Eligible, nondefective standard products may be considered for return within **30 days of delivery**, subject to the conditions outlined in this policy.

To qualify for a standard return:

- The product must be unused, undamaged, and in resalable condition.
- All original packaging, accessories, manuals, and included components must be returned.
- Proof of purchase must be provided.
- The product must not have been installed, used, modified, or damaged after delivery.

Products that do not meet these requirements may be ineligible for a return, except where otherwise required by applicable law or covered by an applicable warranty.

### Aquariums and Fish Tanks

Aquariums are subject to specialized handling, packaging, inspection, and freight transportation requirements.

For eligible aquarium returns, the standard 30-day return period applies to nondefective products returned for reasons such as a change of mind or ordering the wrong product.

For qualifying aquarium quality or service issues attributable to Aqua Dream USA, our existing after-sales policy provides for a refund or replacement following the return and inspection of the product for defects within **60 days**, subject to the circumstances of the claim, applicable warranty terms, and applicable law.

Where an aquarium issue is not attributable to Aqua Dream USA, a return, replacement, or refund may be considered subject to the applicable return conditions and payment of the relevant freight charges, where permitted by law.

### Water Pumps, Filters, and Equipment

Eligible, nondefective water pumps and other standard equipment may be considered for return within 30 days of delivery.

For products experiencing quality defects during normal use, additional repair or replacement coverage may be available under the applicable product warranty. Please refer to Section 8 for product-specific warranty information.

### Customized, Made-to-Order, and Special-Order Products

Customized, made-to-order, special-order, and products expressly designated as nonreturnable are generally not eligible for return due to a change of mind or customer preference, except where required by applicable law or where the product is defective or incorrectly supplied.

Any applicable restrictions will be disclosed before purchase.

3. Restocking Fees

For approved returns of nondefective products, the following restocking fees may apply, provided the applicable fee has been disclosed before purchase and is permitted by law:

- **Standard products:** 20% of the product purchase price.
- **Large aquariums, oversized equipment, and other bulky products:** 30% of the product purchase price.

The applicable fee will be communicated before purchase and confirmed during the return authorization process.

Restocking fees help cover reasonable inspection, handling, repackaging, and inventory-processing costs associated with returned merchandise.

Restocking fees will not apply to qualifying returns resulting from Aqua Dream USA's error or defective merchandise where prohibited by applicable law.

4. Shipping and Return Transportation Costs

For returns resulting from customer preference, a change of mind, ordering the wrong product, or other reasons not attributable to Aqua Dream USA:

- The customer is responsible for approved return shipping or freight transportation costs.
- Original outbound shipping charges are nonrefundable to the extent permitted by law and consistent with the shipping terms disclosed before purchase.
- Large aquariums, oversized equipment, and bulky products may require specialized freight services, protective packaging, and additional handling.
- The customer must arrange and pay for approved return transportation unless Aqua Dream USA agrees otherwise in writing.

Return freight costs vary depending on product dimensions, weight, destination, carrier, packaging requirements, and service level.

### Example of Potential Return Costs

For illustration, consider a large aquarium with a purchase price of $10,000:

- Original outbound shipping: $1,250
- Return freight shipping: $1,250
- Disclosed 30% restocking fee: $3,000
- **Total potential return-related costs: $5,500**

In this example, the combined transportation costs are $2,500, and the restocking fee is $3,000.

The actual charges for any return will depend on the order, applicable shipping terms, and approved return arrangements. This example is illustrative only and does not establish a fixed shipping rate or fee for any particular order.

For qualifying defective or incorrectly supplied products, Aqua Dream USA will determine the appropriate shipping and return arrangements in accordance with the applicable warranty, disclosed shipping terms, and applicable law.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact Aqua Dream USA promptly.

To help us assess the issue, please provide:

- Your order number or proof of purchase.
- A description of the problem.
- Clear photographs of the product and any visible damage.
- Photographs of the packaging and shipping materials, when relevant.

Please retain the original packaging and shipping materials until the claim has been reviewed, if reasonably possible.

Aqua Dream USA will review the claim and determine an appropriate resolution based on the circumstances, applicable warranty coverage, shipping terms, and applicable law. Depending on the claim, the resolution may include repair, replacement parts, replacement merchandise, a refund, or another appropriate remedy.

Qualifying claims caused by our error or defective merchandise will not be subject to customer-fault restocking fees or return-shipping charges where prohibited by applicable law.

Please do not discard, modify, repair, or ship the product back before receiving instructions if doing so could affect the inspection or resolution of your claim.

6. Refund Processing

Once an approved return has been received and inspected, Aqua Dream USA will notify the customer of the inspection results and whether the return qualifies for a refund.

Where applicable and permitted by law, the refund may be adjusted for disclosed restocking fees, nonrefundable original shipping charges, return freight costs, or other authorized deductions.

Approved refunds will be issued to the original payment method where possible. The time required for the funds to appear in the customer's account depends on the payment provider and financial institution.

A return request, shipping notification, or delivery of merchandise to our facility does not by itself guarantee approval of a refund. Refund eligibility will be determined under the applicable return terms, warranty coverage, and applicable law.

7. Important Considerations for Large Aquariums

Large aquariums require specialized packaging, careful handling, and potentially expensive freight transportation. Returning an aquarium may involve substantial shipping costs in addition to any applicable restocking fee.

Before requesting a return, customers are encouraged to contact Aqua Dream USA to discuss possible alternatives, which may include:

- Keeping the aquarium for future use.
- Selling the aquarium locally.
- Transferring the aquarium to another suitable owner.
- Exploring an alternative resolution where available.

These alternatives are suggestions only and do not replace any applicable refund, warranty, or other legal rights.

**Do not arrange freight pickup or ship a large aquarium back without written authorization from Aqua Dream USA.**

8. Product-Specific Warranty Coverage

Return eligibility and warranty coverage are separate matters. A product that is outside its standard return period may still qualify for repair, replacement parts, or other remedies under its applicable warranty.

The following summarizes Aqua Dream USA's existing product-specific warranty terms. Coverage remains subject to the applicable warranty conditions, product inspection, and applicable law.

### A. Aquarium and Fish Tank Warranty

Aqua Dream USA provides a **two-year limited warranty** for qualifying fish tanks and aquariums.

Under the existing warranty terms:

- Labor and manual services or charges are not included.
- Qualifying quality defects occurring during normal use may be eligible for a replacement or refund within the applicable 60-day period.
- Free replacement parts may be available for qualifying claims within two years of delivery.
- Where a tank experiences leakage or rupture associated with a collision and cannot be repaired without external intervention, a replacement finished product may be provided under the existing warranty terms, subject to claim review and applicable conditions.

The availability of a refund, replacement tank, or replacement parts depends on the nature of the defect, the circumstances of the claim, and the applicable warranty terms.

### B. Water Pump Warranty

Aqua Dream USA provides a **one-year limited warranty** for qualifying water pumps.

Under the existing warranty terms:

- Labor and manual service charges are excluded.
- A replacement or refund may be available during the standard 30-day return period, subject to the applicable return conditions.
- Qualifying quality defects occurring during normal use may be eligible for free repair or replacement within one year of delivery.
- If a broken component cannot be repaired or replaced separately, a new complete product may be provided at no charge under the applicable warranty terms.
- Additional accessories may be available at the buyer's expense for up to three years following the standard 30-day return period, subject to availability and the applicable terms.

### C. Additional Aquarium Accessories

Under the existing aquarium after-sales terms, additional accessories may be available for up to 10 years following the standard 30-day return period at the buyer's expense, subject to availability and the applicable terms.

This additional-accessory provision does not extend the standard return period or create a warranty for every accessory.

### D. Warranty Exclusions and Limitations

Warranty coverage does not automatically include labor, manual services, or charges that are expressly excluded by the applicable warranty.

Claims may require inspection to determine whether the issue qualifies for coverage. Customers should contact Aqua Dream USA before arranging repairs, replacement purchases, or product transportation.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable law.

9. Product Insurance and Shipping

Aqua Dream USA's existing product information identifies American Farmers and the Kirk Dechert Insurance Agency in connection with insurance for aquarium and water pump products, including certain transportation-related incidents and incidents involving product use.

The availability, scope, exclusions, claim requirements, and limits of any insurance coverage depend on the applicable insurance terms and the circumstances of the incident. Customers should contact Aqua Dream USA for information about the relevant coverage and claims process.

### Shipping and Delivery

Aquarium shipping and delivery times vary according to product availability, preparation requirements, destination, and carrier.

In-stock aquariums may ship by freight after applicable handling and preparation. Larger, customized, or specially sourced products may require additional processing time.

Residential delivery, lift-gate service, upstairs delivery, indoor placement, and other specialized services may involve additional charges.

Pumps, filters, and supplies are generally shipped by parcel carriers such as USPS or UPS. Processing and transit times depend on inventory availability, order timing, destination, verification requirements, and the selected shipping service.

Please refer to our Shipping Policy or contact Aqua Dream USA for the current shipping terms and delivery options applicable to your order.

10. How to Request a Return or Warranty Service

To begin a return, refund, or warranty claim, contact Aqua Dream USA using the contact information provided on your order confirmation or our website.

Please include your order number, the product name, the reason for your request, and any supporting photographs or documentation.

Our team will review your request and provide instructions regarding eligibility, return authorization, transportation, inspection, and any applicable charges.

**Contact Aqua Dream USA**

Website: https://aquadreamusa.com

Email: sales@aquadreamusa.com

Phone: (360) 223-4997

Address: 34210 9th Ave S #112, Federal Way, WA 98003

11. Policy Acknowledgment and Applicable Law

Customers are encouraged to review the applicable return terms, product warranty, and shipping conditions before placing an order.

By placing an order, customers acknowledge that they have had the opportunity to review the applicable policies. This acknowledgment does not waive any rights that cannot lawfully be waived.

This policy is subject to applicable federal and state laws. Where a statutory consumer right provides greater protection or conflicts with a provision of this policy, the applicable law takes precedence.

Aqua Dream USA reserves the right to update this policy as permitted by law. The terms applicable to a particular purchase will be determined in accordance with applicable law and the terms disclosed at the time of purchase.

For questions about returns, refunds, warranty coverage, or shipping, please contact Aqua Dream USA before sending any merchandise back.