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USPS and UPS Shipping Info for Pumps, Filters and Supplies
Freight Shipping Info for Aquariums
The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 2PM PST / 6PM PST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Aquadream reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot deliver parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Aquadream is not liable for damage claims that are denied due to customer negligence.
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i![Aqua Dream 250 Gallon Tempered Glass Aquarium Black and Gold [AD-1980-BK] - Customer Photo From Susan](https://cdn.stamped.io/uploads/photos/134226_6858471014566_a3fbd738_4dc8_43e9_8cab_4b301f0c49a3.jpeg?v=)
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Your input is very much appreciated. Share it with your friends so they can enjoy it too!
United StatesFirst of all, I like quick customer service. I spoke to Joyce, and she was very helpful to assist me to select my dream aquarium. She went out of her way to go to warehouse to check if there is the color that i like. The aquarium is easy to assemble and come with everything. I like that it has glass lid on top and top brace which hide water line. My water is hard, so its easy to see mineral deposit. The sump is generous, so i can make 1 compartment for refugium. My set up is fresh water. Again, thank you aquadream and specifically to Joyce.
United StatesAwesome aquarium. Exceeded my expectations. Highly recommend to anyone
United Statesthe huge sump makes cleaning so much easier.
United StatesAquadream customer service is great! They are very responsive and don’t forget about you after the sale. Even a year later they still give me great service. The aquarium is fantastic, no issues and everyone that see it loves it! Highly recommend this and it is worth every penny.
Thanks for your 5-star positive reviews and marvelous photos of your gorgeous aquariums.
United StatesWe were overwhelmed when it arrived and it was just so big ! How do we move it. So we called in the neighbors and got it setup. Once setup we had concerns on the sump and setup and were advised one videos to show steps. All setup and running now with four initial koi swimming happily !
Aqua Dream USA
34210 9th Ave S #112
Federal Way, WA, 98003
(360) 223-4997
sales@aquadreamusa.com
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