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USPS and UPS Shipping Info for Pumps, Filters and Supplies
Freight Shipping Info for Aquariums
The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 2PM PST / 6PM PST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Aquadream reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot deliver parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Aquadream is not liable for damage claims that are denied due to customer negligence.
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This all-in-one bundle includes a glass tank, prebuilt aluminum stand, built-in sump filtration system, and LED light. Perfect for helping you start your aquarium right away.
Our stand is made of sleek aluminum/glass and includes a cabinet with storage. Our fish tank has a 3-year warranty. The electrical units are under warranty for 1 year and service for spare parts is available for life.
Water Actual Capacity: 113 Gallons
Water Capacity: 22 Gallons.
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United StatesWhat a beautiful tank! We love having this aquarium being the centerpiece of our main floor. The only thing we would've liked different is the manufacturer's name displayed so prominently in the front...we had to cover it with a nameplate.
United StatesThe instructions were not quite for the sump system you sent me; had to piece it together by watching the 175 gallon and 50 gallon videos on your website. They could also bear having illustrations for EACH step but only if made for the system in the package. You should also warn people to not place sand around the base of the blue pipe sleeve as it sucks the sand down into the outlet tube eventually clogging it up. A better suggestion for those of us who like a sand base would be to surround the base with gravel instead.
United StatesThough there were a couple delays that were out of the control of the supplier, things were handled professionally and courteously. The tank itself is fantastic, setup was quick and easy. Instructions could be a little more clear but realistically it's all pretty straight forward. Would definitely recommend, nicest aquarium i've ever had.
Great team.
That's a fantastic-looking aquascape you've got going there! We're glad that the tank has been working well for you!
United StatesQuality and ease of use are the 2 most important things to me. Best tank I’ve ever owned the filtration setup keeps my tank like ice, crystal clear at all times I’m currently using 5 different pads, ceramic rings, bio balls, bio blocks, 5 lbs of carbon and k1 rotating media, If your in the market for a nice aquarium look no further this is the show stopper. Buy with confidence received mine within 7 days of purchase
Aqua Dream USA
1222 6th Avenue North
Kent, WA, 98032
(360) 223-4997
sales@aquadreamusa.com
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