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USPS and UPS Shipping Info for Pumps, Filters and Supplies
Freight Shipping Info for Aquariums
The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 2PM PST / 6PM PST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Aquadream reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot deliver parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Aquadream is not liable for damage claims that are denied due to customer negligence.
Key Product Features:
Perfect for any personal aquarium keeper, our tanks are designed to house & breed marine life, coral, aquatic plants, and aquascaping. This all-in-one bundle includes a glass tank, prebuilt aluminum stand, built-in sump filtration system, and LED light. Perfect for helping you start your aquarium right away.
The fish tank is made of high-quality low-iron tempered ultra-white transparent glass ("crystal glass"), with a light transmittance of >91.5% for a clearer-looking tank that is more resistant to scratches and fingerprints. Robust ~0.315 inches thick glass paneling allows the tank to easily withstand the impact of everyday use as well as increase acid and alkali resilience. Each panel is bonded by a German high-endurance biophilic silica gel which can resist saltwater erosion for up to 20 years.
The premium aluminum frame prevents deformation and fading, and also comes with a tri-color LED-equipped cover. The cabinet frame is also resistant to tension and torque deformation which can be caused by heavy loads as well as being corrosion resistant. The cabinet houses the sump filtration system, which will include all pieces needed for installation, as well as a submersible aquatic pump. The sump filtration system includes a wet-dry filtration system as well as designated filter media dividers. This will allow for a modular approach when handling the filter media of your choice.
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United StatesThe only problem I have had is that one of the lights is not working. I called customer service and they are working on getting me another one. Hopefully I will receive it soon.
Could you send us a short video after plugging in by email to sales@aquadreamusa.com? Thanks
I bought this fish tank a few months ago. Its a very beautiful tank. If your looking for a tank this is the one to buy.
United StatesWell made. Everything we were told it was. No surprises. Excellent experience from ordering to delivery. Fantastic addtion to our living room. Its not just a fish tank, it is a piece of furniture.
United StatesVery nice and looks great in my Living Room. I couldn't be happier. Thank you!
Beautiful! So happy you love it!!
United StatesBeautiful, well built. It came very well packaged. Pretty easy to set up. Could have come with better instructions and more info on the filtration system. Had to You Tube it to get a general idea. Only 2 things I was un happy with. I picked the aquarium on your site that did not have the logo on the front top panel. when I got my aquarium it had the logo, and I feel it takes away from the aesthetics of the aquarium.....I wish I could cover it some how. The 2nd item is the way the water flows...when you feed the fish, all the food flows to the intake hose and ends up in the filter.
Aqua Dream USA
1222 6th Avenue North
Kent, WA, 98032
(360) 223-4997
sales@aquadreamusa.com
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